SaaS Value Added Partner

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TESTIMONIALS
Freshworks, Enterprise Sales Manager
Patchin team helped us with sales and channel development activities in Middle East and Eastern Europe. They served as our extended inside sales team and helped us to generate dozens of business opportunities across the top enterprises in the region. Patchin is a type of partner every company must have – proactive, business driven and just great to work with. Without their assistance our expansion in the territory would not be as efficient.
Amdocs, Head of Procurement
Patchin is probably one of the best of our partners. We have been working with them for the last few years on modernizing our approach to business continuity. Our global teams in USA, India, Israel and EMEA used the services of Patchin to transition from physical to virtual, cloud-based business continuity platforms.
PROJECTS
End Users
Vendors
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry's dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs delivers business improvements to drive growth.
Telit offers the industry's broadest portfolio of IoT products and services, combined with unmatched IoT expertise and developer resources, that enable end-to-end IoT solutions across virtually any market or industry around the world.
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.
Monday.com is the team management platform that's simple, intuitive, and totally customizable so you can manage anything.
VENDORS
Inside Sales as a Service

Patchin acts as your extended sales team helping you enter new markets faster while reducing costs and risk that are associated with international expansion of sales. We understand the specifics of sales and marketing process of SaaS startups. Our team works hard to sell your product while being mindful of the importance of your brand and company's culture. In short – we are in it with you. Our success completely depends on yours.
CLIENTS
Trusted Process Automation Consultants

Buying SaaS might be easy. Everything that comes after the purchase is not that easy at all. Understanding what is the right solution for you and getting maximum value from it requires a highly focused and dedicated partner. Our team of consultants understands the needs and the requirements of business executives. We help you navigate the world of SaaS and assist in finding the right technology for your needs as well as supporting in the implementation of the solutions and training of personnel.

Being a small and dedicated partner we are able to be close to our customers and stay attentive to their evolving needs while also making sure that they get the most value out of the implemented solutions.




CONTACTS
Poland + 48509865175

Israel +972546956535

Email: consulting@patchin.io



in
CONTACTS US
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Confidentiality Policy
Patchin maintains the highest level of respect for your confidentiality. We have adopted this Confidentiality Policy to support our commitment to upholding your rights in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR"). This policy may be updated from time to time.

Which information do we collect and how do we use it?

Patchin collects and uses personal data from employees, job applicants, customers, suppliers or anyone else who wants to utilise the company's services and products as well as from anyone who contacts us. Patchin may also collect and use personal data from potential customers and/or suppliers. The purpose of processing this personal data can vary. However, your personal data is always processed with a legal basis, as defined in accordance with the provisions set for in GDPR.

Employees

Patchin has prepared a confidentiality policy specifically for the company's employees, consultants and elected representatives.

Job applicants

For job applicants, we save the personal data provided in your application/notice of interest and CV. The company uses this personal data for recruiting purposes. The legal basis for the processing of this personal data is stated in Article 6(1)(f) of GDPR: balance of interests. Processing is permitted because it is necessary for meeting our legitimate interest in handling your application/notice of interest concerning possible employment with us.

You are informed of the contents of this Confidentiality Policy, especially of your rights, when you apply/submit a notice of interest.

Customers

For customers, Patchin collects and uses personal data such as company information as well as names and contact information of employees at the company. The data is used to fulfil our contractual obligations with our customers. These personal data processing activities have their legal basis in Article 6(1)(b), 6(1)(c) and 6(1)(f) of GDPR: contract, legal obligation and balance of interests. Processing is permitted because it is necessary for fulfilling customer contracts and legal obligations pertaining to customer contracts, and because it is necessary for meeting our legitimate interest in handling customer relations.

Suppliers

For suppliers, Patchin collects and uses personal data such as company information and names and contact information of employees at the company. The data is used to fulfil our contractual obligations with our suppliers. These personal data processing activities have their legal basis in Article 6(1)(b), 6(1)(c) and 6(1)(f) of GDPR: contract, legal obligation and balance of interests. Processing is permitted because it is necessary for fulfilling customer contracts and legal obligations pertaining to customer contracts, and because it is necessary for meeting our legitimate interest in handling supplier relations.

Potential customers/suppliers

Patchin collects and uses personal data related to potential customers and, where applicable, suppliers, including company information as well as names and contact information of employees at the company. The data is used for marketing purposes in customer relationship management and to be able to contact so-called prospects. These personal data processing activities have their legal basis in Article 6(1)(f) of GDPR: balance of interests. Processing is permitted because it is necessary for meeting our legitimate interest in performing customer relationship management and for contacts with prospects.

Answers to questions, etc.

When you communicate with us, we process your personal data in the form of your name, e-mail address and, in certain cases, telephone number and address as well as any comments you submit in your communication with us. These personal data processing activities have their legal basis in Article 6(1)(f) of GDPR: balance of interests. Processing is permitted because it is necessary for meeting our legitimate interests in handling your questions and comments.

Fulfilling legal obligations

Patchin also processes relevant personal data to fulfil legal obligations, such as those resulting from accounting and tax legislation. These personal data processing activities have their legal basis in Article 6(1)(c) of GDPR. Processing is permitted because it is necessary for Patchin to be able to fulfil its legal obligations according to the law.

Establishment, exercise and defence of legal claims

Patchin may process relevant personal data to establish, exercise and defend legal claims in the case of a dispute between you and Patchin. These personal data processing activities have their legal basis in Article 6(1)(f) of GDPR. Processing is permitted because it is necessary for Patchin to be able to fulfil its legitimate interest in establishing, exercising and defending legal claims.

How long do we save your personal data?

How long your personal data is saved with us varies depending on why the data was collected. Your personal data is saved as long as it is needed to fulfil the purposes stated in this Confidentiality Policy, unless it is necessary to save the personal data for longer than stated in this Confidentiality Policy or it is permitted by law. The following criteria are used to determine how long we save data:

  • as long as we have an ongoing relationship with you (either as a private individual or in your role as an employee at one of our corporate customers, suppliers or partners)
  • as long as required according to the legal obligations that Patchin is bound by (for example, accounting and tax law)
  • as long as appropriate in light of Patchin's legal situation

Disclosure and transfer of personal data

Patchin may release personal data to processors acting on Patchin's behalf as well as to other external parties, such as IT providers or other service providers who process personal data according to Patchin's instructions. If the release of personal data means transferring it outside the EU/European Economic Area (EEA), Patchin will ensure that agreements are signed between Patchin, as the party sending the personal data, and the external party in question, and/or that other security measures are taken before such a transfer takes place.

You have the right, upon request, to obtain a copy of documentation that can prove that appropriate security measures were taken to protect your personal data when it was transferred outside the EU/EEA. In this case, please contact us at the contact information provided in this Confidentiality policy.

Security

Patchin has taken appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction. To ensure that personal data is processed securely and confidentially, we use a tamper-proof data network with industry-standard firewalls and password protection. To ensure the confidentiality of the personal data you provide via the Internet, we may use encryption techniques when we transfer such personal data over the Internet to our servers.

What rights do you have?

Right to access

You have the right to obtain evidence of whether we process your personal data and, if we do, how we process it. Exactly which information you are entitled to is stated in Article 15 of GDPR.

If we process your personal data, you have the right to a copy of it.

Right to rectification

You have the right to, without unnecessary delay, have your personal data corrected if it is incorrect or misleading. You also have the right to complete incomplete personal data.

Right to erasure ("the right to be forgotten")

Under certain circumstances, you have the right to have your data erased, for example, when the data is no longer necessary for the purpose for which it was originally collected.

Erasure of personal data may not be possible, however, if the data is still needed to fulfil a contract with you or if we are obligated to process it according to law. Exactly which information you are entitled to have erased is stated in Article 17 of GDPR.

Right to object

You have the right to object to the processing of your personal data at any time on the grounds of a balance of interests. If we have no legitimate grounds to continue processing the personal data, we will cease processing.

If the personal data is processed for the purpose of direct marketing, we will always cease processing if you object to it.

Right to restriction

Under certain conditions, you have the right to request restriction of a specific processing of your personal data, with the implication that we will temporarily cease processing your personal data other than with your consent, except for the purpose of storing, legal claims or to protect the rights of another natural person or legal entity.

Right to data portability

In cases where personal data has been received by Patchin from you, you have the right to request a machine-readable copy of the personal data processed on the basis of your consent or on the basis that processing is necessary to fulfil an agreement with you (data portability), and to request that the information be transferred to another controller (if possible).

Right to revoke consent

You always have the right to revoke your consent to personal data processing in cases where the processing is based on your consent.

Complaints to the supervisory authority

If you believe that we have not processed your personal data in accordance with the applicable data protection regulation, you may file a complaint with the relevant supervisory authority, in this case with the Swedish Data Protection Authority. You may also complain to the supervisory authority where you work or reside. Link to register, see below.

https://www.gov.il/en/Departments/the_privacy_protection_authority

Contact us

If you have questions about this Confidentiality Policy or the processing of your personal data, or if you want to erase or correct incorrect information or otherwise exercise your rights according to GDPR, contact us at the contact information below:

Personal data controller is Patchin Ltd, Corporate Registration Number 515687465

Legal@patchin.io

Director of Legal and Compliance

Daniella Segal
Patchin helps companies to automate their processes
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